Terms & Conditions

  • All cats boarding with us must be fully up to date with their annual vaccinations. For boarding purposes we require vaccination against feline enteritis & cat flu. We are required to hold the vaccination card during your cats stay with us

  • Please ensure your cat is up to date with their flea & worm treatment. (This includes indoor/house cats)

  • All booked days are chargeable regardless of late drop off/early pick up, unless a minimum of 14 days notice has been given

  • We reserve the right the charge a cancellation fee at 50% of the original booking cost, in the event of a cancellation unless a minimum of 14 days notice is given

  • Non-refundable/non-transferable deposits are required for first time clients & for all Christmas bookings

  • For safety reasons please remove collars from cat prior to boarding

  • It is your responsibility to transport your cat in a safe & secure carrier

  • To safeguard the health of our other boarding cats, we reserve the right to refuse a cat if he/she appears unwell on entry. However fortunately to date, we have never had to refuse a kitty on this basis.

  • We cannot accept un-neutered male cats over the age of 6 months.

  • We have a minimum of a 3 day stay charge.

  • Please note the Christmas period is a particularly busy time for us, and although we continue to charge our normal rates, we do ask for a non-refundable/non-transferable deposit from all our clients and have a minimum of a 7 day stay charge.

  • Cats sharing a unit must be from the same household. However if an injury occurs as a result of cats sharing a unit, any veterinary fees will be the responsibility of the owners. 

  • It is your responsibility to disclose any medical history which may affect your cats stay, including any pre-existing or reoccurring medical conditions. 

  • In the unlikely event of veterinary treatment being required as a direct result of your cat boarding with us, we have insurance to cover these costs. However our insurance will understandably not cover veterinary fees for conditions that are not a direct result of boarding.

  • Its the responsibility of the owner to provide enough food/medication for the duration of your cats stay. Any costs for additional food/medication purchased will be the responsibility of the owner.

  • We encourage owners to bring some of their cats personal belongings to help them settle into cattery life, however these are left at the owners risk & we cannot be held responsible for loss or damage. 

  • We reserve the right to re-home any cats not collected within 7 days of their booked collection date, if there has been no contact from the owners.

  • These terms and conditions will be considered as agreed at each booking.